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Topping Up on Warehouse Mobile

Topping Up on Warehouse Mobile

There are loads of ways to top up on Warehouse Mobile:

 

Online top up

Log in to My Warehouse Mobile and top up online using an NZ credit card or Visa debit card.

Warehouse Mobile App

Smartphone users can top up using the Warehouse Mobile App:

Download the Android app here
Download the iPhone app here

Auto top up

So you never have to worry about running out of credit.

Login to My Warehouse Mobile and register your credit card and you can set up a monthly auto top up. Auto top up will let you top up $10 or $20 on a specific day every month.

Top up voucher

Buy a top up voucher in one of our 90+ stores, or from over 8000 locations (wherever you see the big Warehouse Mobile logo).

Phone top up

Free call 801 from your Warehouse Mobile and have a credit/debit card or voucher ready.

How long does a top up last?

31 days, or once you have used all of your credit.

What happens after 31 days if I have not used my credit?

Our credit has an expiry of 31 days, at this point you’ll need to top up again (we’ll send you a reminder text the day before your credit expires so you have a chance to use it). Our top ups start from $10.

More about auto top ups

Simply set yourself up on My Warehouse Mobile, register your credit card and decide how much you want to automatically top up each month. Boom, like clockwork we will top up the account up automatically – and all accounts you have set up to auto top up. We’ll even send a text to each account to let them know, and an email to the credit card holder so everyone is kept up to date about their account.

There is a daily limit of $1,500 for monthly auto top ups and a maximum top up of $100 for each member. Only the holder of the registered credit card can change the monthly auto top up settings.

Changes are easy to make by visiting My Warehouse Mobile. If you have more questions about this service why not visit our FAQ’s.

Frequently Asked Questions

  • How do I bring my number to Warehouse Mobile?


    Keeping your number is easy, simply follow the 3 steps:

    1. Buy a Warehouse Mobile SIM online or in store
    2. Dial 800 to activate it
    3. Register for My Warehouse Mobile and follow the steps to bring your number over

    Once we’ve successfully brought your number over to Warehouse Mobile, we’ll send you a text to let you know. This can take up to 2 business days.

  • What is your number range?


    Our numbers start with the prefix 0284 but you can easily bring your existing number over by registering at My Warehouse Mobile and following the steps.

  • How do I get started on Warehouse Mobile?
  • Will my handset work on Warehouse Mobile?


    If your phone is unlocked it should work on Warehouse Mobile as we are set up to work with almost all GSM mobiles.

    Simply pop in your new Warehouse Mobile SIM and you should be good to go. If you do have problems check out our settings page. You'll find most answers there.

  • Will my handset work if it's from overseas or has been parallel imported?


    You'll need to check the individual model specifications for your mobile - it will need to support 900MHz GSM. If you can't find your mobile's user manual, have a look at the GSM Arena website. A lot of overseas providers lock their mobiles to their network. If this is the case, you'll need to get in touch with them to request the unlocking code.

  • What is a “locked phone”?


    Currently all Warehouse Mobile handsets are locked, which means that the phone can only be used with a Warehouse Mobile SIM. You must unlock the phone for it to work on another network.