Last updated: 20 January 2022

Standard rates

These specific terms and conditions apply in addition to the Prepay Terms and Conditions.
The rates and conditions apply when you use your Mobile Phone in NZ with a standard Warehouse Mobile SIM card.
All rates include GST.

Voice Calls

Rate (incl. GST)

Basis of Charge

National & Australia Voice Calls
Voice call to any standard NZ, Australia and selected international mobiles, any network, anytime.	$0.16 Per minute	Part minutes are rounded up to the next whole minute
Voice calls to Fiji and Ireland
Voice call to any standard mobile or landline	$0.89 Per minute	Part minutes are rounded up to the next whole minute
Voice calls to the rest of the world including Tonga and Samoa
Voice call to any standard mobile or landline	$1.44 Per minute	Part minutes are rounded up to the next whole minute
Voicemail
Voice call to your voicemail account	Free

SMS (Text) & MMS (Picture Message)

Rate (incl. GST)

Basis of Charge

(SMS is a text message up to 160 characters) (MMS is generally a Picture/Video message up to 300kb but can also include messages which contain emojis, exceed 160 characters or are sent to multiple recipients because some handsets are configured by handset manufacturers to send such messages as MMS and not SMS)

SMS to any standard NZ or Oz mobile (excludes premium SMS services)	$0.16	Per SMS
SMS to any international location	$0.30	Per SMS
MMS to any destination (NZ or international)	$0.50	Per MMS
Data associated with MMS (there will be charges to receive data associated with MMS when roaming)	No charge
SMS to Warehouse Mobile Support (for example “BAL” sent to 801 or SAFE Texts sent to 7233)	Free

Data (non MMS)

Rate (incl. GST)

Basis of Charge

Data associated with mobile internet usage

We’ve removed casual data. Instead customers can scroll and stream with their pack or combo data. Packs start from $4.

Directory Services

Rate (incl. GST)

Basis of Charge

Voice call to 018 national directory services	$1.00	Per call
Voice call to 0172 international directory services	$1.95	Per call

Warehouse Mobile

Rate (incl. GST)

Basis of Charge

Customer Care 800	Free
Customer Care 0800 284 800	Free
Top up line 801	Free
Service prompt to *100#	Free

Premium SMS

Rate (incl. GST)

Basis of Charge

Premium SMS services are provided by third parties and not Warehouse Mobile. Please refer to your agreement with your premium SMS supplier for applicable rates.

Other

Rate (incl. GST)

Basis of Charge

Toll free 0800 numbers	Free
Toll free 0508 numbers	Free
Spark Meet Me 083032	$1.10	Per minute Part minutes are rounded up to the next whole minute
083210 Spark voicemail	$0.44
Satellite calls (IRIDIUM or INMARSAT)	$12.00	Per minute Part minutes are rounded up to the next whole minute
Satellite texts (IRIDIUM or INMARSAT)	$2.00	Per SMS
Emergency Services (111)	Free

Standard rates

Basis of Charge

Basis of Charge

Basis of Charge

Basis of Charge

Basis of Charge

Basis of Charge

Basis of Charge

Can we help you find something?