Standard rates and top ups

We believe Prepay should offer simplicity, flexibility and great value.

You can choose to spend your topup using our great standard rates, on our Pick'n Go packs, or on a combination of both

What does my top up get me?


Top up

Standard rate

$10 Top up

$20 Top up

Text

16c

Up to 125 Text

Up to 250 Text

Call minuets

16c

Up to 120 Mins

Up to 250 Text

Usage numbers are indicative. You can also choose to purchase any combination of our Pick'n Go packs with your prepay credit. Find out more here.

Standard Rates

We believe Prepay should offer simplicity, flexibility and great value. You can choose to spend your topup using our great standard rates, on our Pick'n Go packs, or on a combination of both.

Standard Rates: These rates and conditions apply when you use your Mobile Phone in New Zealand with a standard Warehouse Mobile SIM card. All rates include GST.

Voice Calls

Rate (incl. GST)

Basis of Charge

National & Australia Voice Calls


Voice call to any standard NZ, Australia and selected international mobiles, any network, anytime.

$0.16 Per minute

Part minutes are rounded up to the next whole minute

Voice calls to Fiji and Ireland


Voice call to any standard mobile or landline

$0.89 Per minute

Part minutes are rounded up to the next whole minute

Voice calls to the rest of the world including Tonga and Samoa


Voice call to any standard mobile or landline

$1.44 Per minute

Part minutes are rounded up to the next whole minute

Voicemail


Voice call to your voicemail account

Free in NZ


SMS (Text) & MMS (Picture Message)

Rate (incl. GST)

Basis of Charge

(SMS is a text message up to 160 characters) (MMS is generally a Picture/Video message up to 300kb but can also include messages which contain emojis, exceed 160 characters or are sent to multiple recipients because some handsets are configured by handset manufacturers to send such messages as MMS and not SMS)

SMS to any standard NZ or Oz mobile (excludes premium SMS services)

$0.16

Per SMS

SMS to any international location

$0.30

Per SMS

MMS to any destination (NZ or international)

$0.50

Per MMS

Data associated with MMS
(there will be charges to receive data associated with MMS when roaming)

No charge

SMS to Warehouse Mobile Support
(for example “BAL” sent to 801 or SAFE Texts sent to 7233)

Free


Data associated with mobile internet usage

$0.08

Per MB, rounded up to the nearest 8KB then rounded to the nearest full cent.
Minimum 1c charge per person


Directory Services

Rate (incl. GST)

Basis of Charge

Voice call to 018 national directory services

$1.00

Per call

Voice call to 0172 international directory services

$1.95

Per call


Warehouse Mobile

Rate (incl. GST)

Basis of Charge

Customer Care 800

Free

Customer Care 0800 284 800

Free

Top up line 801

Free

Service prompt to *100#

Free


Premium SMS

Rate (incl. GST)

Basis of Charge

Premium SMS services are provided by third parties and not Warehouse Mobile. Please refer to your agreement with your premium SMS supplier for applicable rates.



Other

Rate (incl. GST)

Basis of Charge

Toll free 0800 numbers

Free

Toll free 0508 numbers

Free

Spark Meet Me 083032

$1.10

Per minute
Part minutes are rounded up to the next whole minute

083210 Spark voicemail

$0.44

Satellite calls (IRIDIUM or INMARSAT)

$12.00

Per minute
Part minutes are rounded up to the next whole minute

Satellite texts (IRIDIUM or INMARSAT)

$2.00

Per SMS

Emergency Services (111)

Free

Rates

Start typing the name of the country you're looking for.

FAQs

Can I call a satellite phone?
You can call or text people with satellite phones, these rates are:


Satellite Calls

Talking

Texting

Inmarsat

$12.00 a min

$2.00 per text

Iridum

$12.00 a min

$2.00 per text

Roaming rates

Start typing the name of the country you're looking for.

Charges

Calls: are per minute (part mins are rounded up to the nearest minute).

Text : are per text.

Data charges are rounded up to the nearest 8kb then rounded to the nearest full cent. Minimum 1c charge per session.

If the country you're looking for is not listed you may not currently be able to use your Warehouse Mobile there. This list can change, so check back the next time you travel.

Topping Up

It's best to top up with plenty of credit to see you through your trip, but if you need to top up abroad you can top up online with your credit card through My Warehouse Mobile, or call +64 284 800 800 to do it over the phone. Roaming calls to this number will be charged as per the rates shown in the table.

Connection issues?

Set your network mode to 'Auto'. If you're experiencing connection issues then make sure your Network search mode is on 'Auto' which is found under 'Settings' and then 'Network' on your phone (or 'Carrier' on iPhones). If this doesn't fix the issue, then remove your phone battery (iPhone users power off) for 1 minute if you still can't connect.

The USA or Canada can be a little different

North American mobile networks run on 850MHz and 1900MHz, so check your phone will run on one of these before you hop on the plane.

Calling Customer Care or your voicemail whilst overseas is charged on a per-minute basis like any other international call.

Want to access Voicemail abroad?

What if Voicemail doesn't work abroad?

Please note not all overseas carriers will support voicemail/call forwarding. To cancel call forwarding simply dial ##004#. Your message service will then operate as normal when you arrive back in New Zealand without incurring any cost.

Terms and conditions
Terms and conditions
Keep your number
Currently on Prepay?
Currently on Pay monthly?
Texting issues
Signal issues - I’ve got a SIM and can’t get any mobile signal?
Top tips for maximising coverage and speed
Mobile settings
Can I call a satellite phone?
Want to access Voicemail abroad?
What if voicemail doesn’t work abroad?
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