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We’re saying goodbye to our Mobile App
From 5 September 2024, we’ll be taking down our Warehouse Mobile App.
Technical limitations have meant that we’re currently unable to continue supporting our Warehouse Mobile app.
This means that after 5 September 2024, the Warehouse Mobile App will no longer be available and you’ll need to use our online self service to manage your account. Don’t worry, everything you used to do in the Mobile App, you’ll be able to find online.
Easy! Just log in to your account here. You can use the same login details as the App. Just a heads up that our login page is changing soon too. You can read more about that below.
Everything you love to do in the App, you can do online. Things like keeping tabs on your data, calls and text balances, setting up a new payment method, topping up, adding a pack and more!
Even though we won’t have an official mobile app for iOS or Android devices, you can set up a direct link to our online self- service (as a web App) on your phone, so it’ll appear just like an App for easy access.
Visit wmob.co.nz/myaccount
Below your browser screen, click on the icon that looks like a square box with the arrow pointing up out it
Scroll until you see ‘Add to Home Screen’ and tap
Name the web app whatever you like, and click ‘Add’
Scroll until you see ‘Add to Home Screen’ and tap
Ta-dah! Check your home screen and you should see it’s been added as a web app.
We’re saying hello to a new way to login to your online account
Also in September, we are enhancing the security of our online login page. Every time you log into your account online and enter your mobile number, you will be sent a one-time 6-digit code to your mobile device, which you will enter to access your account. This additional step ensures that your account is even more secure, giving you peace of mind. And there’s no need to remember another password. Awesome!
We’re enhancing our Mobile Voicemail service
From 17 October 24, we will be tinkering behind the scenes to bring you a better mobile voicemail service. From time to time, and as technology advances, we need to upgrade our systems to ensure that we continue to offer customers a great experience.
As we gear up to make this change, we do need you to be aware of something.
Most of the voicemail services you’re used to will stay the same, but there is an important thing to know.
- IMPORTANT: Any saved voicemail messages will not be carried over, so you’ll need to make sure you save any important stored messages somewhere else safe.
You'll still dial 808 on your mobile to access your voicemail in NZ and it’ll still be free to access from NZ. And don’t worry, your current active greeting and PIN will be carried across and remains the same.
Any saved messages you currently have stored in your voicemail inbox will not be carried across so you must take steps to save them elsewhere. This is particularly crucial if you have any important messages you want to keep.
The easiest way you can do this is to turn on your speakerphone, play the voicemail and record it on another device that has recording functionality, like a different mobile phone, tablet or laptop. You may want to ask a friend or family member to help if you need too.
You will be able to access your old inbox until 31 October 2024, should you need to. To do this, simply dial into your voicemail as normal, listen to the prompts, then press ‘5’ to access your old voicemail box. You will only be able to do this until the end of Oct 24.
This will happen overnight on 17 Oct. We expect the work to start around 9pm and last for up to 9 hours. The team are working hard overnight to get things back up and running as soon as possible.
Yes, you can! This means you shouldn’t miss out on any important messages over this time. Immediately once work is complete, you will be able to access your new Voicemail inbox, but you will hear an option to ‘Press 5’ to access your old messages. You will be able to do this until 31 October.
Grab Rewards on a Combo
From 17 September 2024, our old free minutes and data rewards with every third Data Pack or Talk & Text Pack purchase is ending.
Instead, get sorted with all the Minutes, Data and Texts you need with our great value Combos and score bonus data with our new Clucky Charms Rewards Programme. Score bonus data after every third Combo purchase. The more Combos, the bigger your data rewards. Rollover data is valid for 365 days.
Check out our Combos and start earning rewards today.
Short call codes are ending soon
Short call codes like *100# and *101*VoucherNumber# will no longer be available from 17 September 2024.
To check your mobile balance, simply text BAL to 801.
To top up your mobile number, simply text 12 digit top up number to 801.
You can also view your balance, top up or buy a pack to get more Data, Minutes, or Texts online. Just log in to your account here to stay connected and manage your account. Simple!
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