Mobile bullying

It is just not right and we take it seriously! Any type of repetitive texting, calling or picture messaging that makes you feel threatened, offended or harassed is mobile bullying should not be tolerated.

What to do if you're being bullied or harassed

The following are guidelines from NetSafe:

• Don't reply
  
• Often the sender will get bored and stop sending messages if they don't get a response.
• in accordance with the agreed industry policy, you need to have received 4 un-replied to, unwanted messages before we can take action. So it's important not to write/call back.
• You shouldn't ever respond to a text from an unknown number.

Speak to a trusted friend or family member for support.

It's important that you confide in someone early on, who can provide advice.

Keep the unwanted messages so you can report them.

We need this information so we can help do something about it.

Let us know

• If within the last 7 days you have received 4 or more unwanted, un-replied to messages or calls please call us on 800 to report it. We will investigate and can take appropriate action to stop the bullying – this may be in the form of a warning, barring or even deactivating the customer depending on the level of severity of the bullying.
• If the bullying is coming from another mobile network, we have agreements in place all networks so we can to stop it.

Important: Threatening messages

If you get message that threatens to harm you or your property, this is a criminal offence. You should report this immediately to your local police station.

For further information and advice, visit www.netsafe.org.nz.

There are ways to block a number in the settings of many popular handsets. 

How can I block a number from contacting me using my handset settings?

You can block a number from calling and or texting you quickly and easily in the settings on many handset makes and models.

The level of blocking will be different depending on your handset. In most cases you may be able to block a number from calling you, leaving you a voicemail message or sending you a text message.

Every type of handset will have different settings for this function. See below for instructions on blocking numbers on different types of popular handset makes, or check your handset's manual for more information.

Click here for instructions on how to block a number from calling you on an Android. 

Click here for instructions on how to block a number from texting you on an Android. 

Click here for instructions to block a number on an iPhone. 

For more information visit our mobile bullying page. Remember, if you get a message that threatens to harm you or your property, this is a criminal offence. You should report this immediately to your local police station. If you have any questions we're happy to help, call 800 from your Warehouse Mobile phone, or 0800 284 800 if you're calling from within New Zealand.

I am getting phishing or scam texts sent to my phone, what do I do?

The sender of this text is probably using a random number generator to broadcast their phishing message to many thousands of mobile numbers in the hope that someone would take the bait.

Make sure you don't reply to these text messages. We will do what we can to inform our customers of these scams. The Ministry of Consumer Affairs provides some good information on scam alerts and where you can report a scam. Please see the Consumer Affairs site for more information.