Making a complaint

Not happy? We take your feedback seriously. If you have a complaint, please tell us all about it by:

Email

Email tellus@warehousemobile.co.nz and include your name, your mobile number and a short description of what you believe has gone wrong, including any relevant details such as the date, the product, the store, the team member etc.

Mail

If you don't have access to a computer, you can send us a letter to:

The Feedback Team
Warehouse Mobile
PO Box 8355, Symonds St
Auckland

Again, include your name, your mobile number, an email address, and a description of your complaint, including any relevant details.

Phone

Or you can call us on 800 from mobile, or 0800 284 800 from a landline.

What happens then?

We'll will reply in 5 working days, aiming to resolve the problem within 20 working days. Sometimes things take a little longer but we will make sure we keep you involved in what is going on.

What if I'm still not happy?

You can contact Telecommunication Dispute Resolution (TDR). The TDR is an industry-wide service that sets the standard for customer complaints. It won't cost you anything to do this, and the TDR will work with you, and us, to try to resolve the problem. For more information on the TDR see www.tdr.org.nz

Please note: all complaints must be registered with Warehouse Mobile first before you can refer you complaint to the TDR.

Stop Spam Texts

Getting annoying commercial style texts from businesses or individuals who don't have your permission to send them? Then you can report them to the Department of Internal Affairs' Anti Spam Compliance Unit who will investigate on your behalf. It will take only a few minutes to register your complaint.

To make a complaint about unsolicited commercial texts simply:

1. Forward the text to the free short code SPAM (7726)
2. You'll receive a text message containing a link with a reference ID number unique to the complaint.
3. Visit the mobile site here to finish making your complaint.

Please note that the second step is optional, your complaint will be investigated even if you don't supply additional information, however any details you can provide will be helpful to investigators.

This service is for reporting commercial unsolicited text messages only and is managed by the Department of Internal Affairs (not Warehouse Mobile). If you are getting personal unsolicited texts or bully texts from an individual, here's what you need to do to make a complaint.

If you want to unsubscribe from marketing messages from Warehouse Mobile, simply text STOP to 801 or update your personal preferences in My Warehouse Mobile.