Last updated: 23 January 2023

Packs and Combos Terms and Conditions

  1. These specific terms and conditions apply in addition to the Prepay Terms and Conditions and any other applicable terms and conditions. Capitalised terms not defined in these terms and conditions have the meaning described in the Prepay Terms and Conditions.

  2. These rates and conditions will apply to you when you use your Mobile Phone (or other device) in NZ only and purchase one of our packs. All rates include GST


  3. You may purchase the following packs:




    4. Pack

    Price (incl. GST)

    Allocation

    $4 Text Pack

    $4

    Unlimited* NZ and AU Text

    $4 Talk Pack

    $4

    200 NZ/AU and More** Minutes.

    $4 Data Pack

    $4

    500 MB of rollover^ NZ Data.

    $8 Data Pack

    $8

    1.25 GB of rollover^ NZ Data.

    $15 Data Pack

    $15

    3 GB of rollover^ NZ Data.

    $28 Data Pack

    $28

    6 GB of rollover^ NZ Data.

    $38 Data Pack

    $38

    15 GB of rollover^ NZ Data.

    *Fair Use Policy applies. **Selected destinations only. Exclusions apply. ^NZ data can roll over for up to 365 from first allocation.

  4. Packs have a validity of 28 days from the date of purchase ("Validity Period"), and do not auto-renew. All Minutes, Text and Data expire at the end of the Validity Period, unless the terms provide otherwise.

  5. You can have more than one pack at any time on your Prepay Account. The benefits of your oldest pack will be used first.

  6. We will do our best to send you a text when your Pack balances are getting low or are due to expire, but we will not be liable to you if you do not receive this text.

NZ/AU and more minutes - $4 Talk Pack

  1. Purchase the $4 Talk Pack and get 200 minutes that you can only use to call:

    • Any standard landline or mobile in New Zealand;

    • Selected international standard landlines in 14 eligible destinations;

    • selected international standard mobiles in 14 eligible destinations. 

  2. The eligible destinations are:

    • International standard landlines: Australia (excludes Australian External Territories including Norfolk Island), United Kingdom (excluding Overseas Territories and Crown dependencies), Canada (excluding Canada Northwest Territories), United States (excluding Alaska and Hawaii, and territories/commonwealths including America Samoa,Guam), Germany, Israel, Puerto Rico, Brazil, Mexico, India, China, Malaysia, Singapore and South Korea.

    • International standard mobiles: Australia (excludes Australian External Territories including Norfolk Island), United Kingdom (excluding Overseas Territories and Crown dependencies), Canada (excluding Canada Northwest Territories), United States (excluding Alaska and Hawaii, and territories/commonwealths including America Samoa, Guam), Germany, Israel, Puerto Rico, Brazil, Mexico, India, China, Malaysia, Singapore and South Korea.

  3. The following calls are excluded:

    • calls made to premium-rate numbers (for example 0900, 018, call forwarding services) in the eligible destinations;

    • calls to satellite phones, and

    • calls made while roaming overseas.

  4. If you consume all of your Talk Pack minutes while you are on a call, or your Talk Pack expires, you will be charged our standard per minute rate for voice calls to any standard landlines or mobiles for the remainder of the call, and for any subsequent calls. Please see our Standard Rate Terms and Conditions for more information.

  5. All calls are rounded up to the next whole minute.

  6. The Talk Pack does not roll over.



NZ Data – $4 Data Pack

  1. Receive 500MB of roll over NZ Data for $4. NZ Data can only be used in New Zealand.

  2. If you have an active Data Pack, any NZ Data you don't use during the Validity Period can be carried over to subsequent Data Pack Validity Periods for up to 365 days from when it was first allocated.

  3. Data usage per session is rounded up to the nearest 5.12KB increment. Minimum data usage per session of 20.48KB applies.

  4. Once you have consumed the whole allocation of data from a Data Pack, or your Data Pack expires, you will be charged our standard data rates for further usage. Please see our Standard Rate Terms and Conditions for more information.

     

NZ Data – $8 Data Pack

  1. Receive 1.25GB of roll over NZ Data for $8. NZ Data can only be used in New Zealand.

  2. If you have an active Data Pack, any NZ Data you don't use during the Validity Period can be carried over to subsequent Data Pack Validity Periods for up to 365 days from when it was first allocated.

  3. Data usage per session is rounded up to the nearest 5.12KB increment. Minimum data usage per session of 20.48KB applies.

  4. Once you have consumed the whole allocation of data from a Data Pack, or your Data Pack expires, you will be charged our standard data rates for further usage. Please see our Standard Rate Terms and Conditions for more information.

 

NZ Data – $15 Data Pack

  1. Receive 3GB of roll over NZ Data for $15. NZ Data can only be used in New Zealand.

  2. If you have an active Data Pack, any NZ Data you don't use during the Validity Period can be carried over to subsequent Data Pack Validity Periods for up to 365 days from when it was first allocated.

  3. Data usage per session is rounded up to the nearest 5.12KB increment. Minimum data usage per session of 20.48KB applies.

  4. Once you have consumed the whole allocation of data from a Data Pack, or your Data Pack expires, you will be charged our standard data rates for further usage. Please see our Standard Rate Terms and Conditions for more information.


NZ Data – $28 Data Pack

  1. Receive 6GB of roll over NZ Data for $28. NZ Data can only be used in New Zealand.

  2. If you have an active Data Pack, any NZ Data you don't use during the Validity Period can be carried over to subsequent Data Pack Validity Periods for up to 365 days from when it was first allocated.

  3. Data usage per session is rounded up to the nearest 5.12KB increment. Minimum data usage per session of 20.48KB applies.

  4. Once you have consumed the whole allocation of data from a Data Pack, or your Data Pack expires, you will be charged our standard data rates for further usage. Please see our Standard Rate Terms and Conditions for more information.


NZ Data – $38 Data Pack

  1. Receive 15GB of roll over NZ Data for $38. NZ Data can only be used in New Zealand.

  2. If you have an active Data Pack, any NZ Data you don't use during the Validity Period can be carried over to subsequent Data Pack Validity Periods for up to 365 days from when it was first allocated.

  3. Data usage per session is rounded up to the nearest 5.12KB increment. Minimum data usage per session of 20.48KB applies.

  4. Once you have consumed the whole allocation of data from a Data Pack, or your Data Pack expires, you will be charged our standard data rates for further usage. Please see our Standard Rate Terms and Conditions for more information.


NZ & OZ Text – $4 Text Pack

  1. Texts are standard person-to-person texts within New Zealand or from New Zealand to Australia. Texts cannot be used for MMS or texts to premium rate numbers.

  2. Once your Text Pack expires, you will be charged our standard text rates for further usage. Please see our Standard Rate Terms and Conditions for more information.

  3. Our Fair Use Policy applies to Unlimited Text. For the avoidance of doubt Unlimited Text is only available for national person to person use consistent with our estimate of the reasonable use of this service (referencing standard and/or estimated customer profiles). We may take action if we consider your use to be in breach of the Fair Use Policy. Please ensure that you have read and understood our Fair Use Policy, which forms part of the Prepay Terms and Conditions and is published by us here.

 

Combo Terms and Conditions

Note: See current promotional terms & conditions further below.

  1. You may purchase the following combo. Terms in the packs apply to the combos.

  2. These rates and conditions will apply to you when you use your Mobile Phone (or other devices) in New Zealand only and purchase one of our packs. All rates include GST.

    3. Combos

    Price

    Allocation

    $9 Combo

    $9

    100 NZ/AU & More** Mins,
    Unlimited* NZ & AU Texts,
    300MB of rollover^ NZ data.

    $15 Combo

    $15

    200 NZ/AU & More** Mins,
    Unlimited* NZ & AU Texts ,
    1.25GB of rollover^ NZ data.

    $25 Combo

    $25

    Unlimited* NZ/AU & More** Mins,
    Unlimited* NZ & AU Texts ,
    3GB of rollover^ NZ data.

    $35 Combo

    $35

    Unlimited* NZ/AU & More** Mins,
    Unlimited* NZ & AU Texts ,
    6GB of rollover^ NZ data.

    $45 Combo

    $45

    Unlimited* NZ/AU & More** Mins,
    Unlimited* NZ & AU Texts ,
    15GB of rollover^ NZ data.

    *Fair Use Policy applies. . **Selected destinations only. Exclusions apply. ^NZ data can roll over for up to 365 days from first allocation.


  3. Combos have a validity of 28 days from the date of purchase ("Validity Period"), and auto-renew. If you have an active Combo, and NZ Data you do not use during the Validity Period can be carried over to subsequent Data Pack Validity Periods for up to 365 days from when it was first allocated.

  4. You can have more than one combo at any time on your Prepay Account. The benefits of your oldest combo will be used first.

  5. Minutes can be used to call
    1. Any standard landline or mobile in New Zealand;
    2. Selected international standard landlines in 14 eligible destinations;
    3. Selected international standard mobiles in 14 eligible destinations.

      The eligible destinations are:

      1. (a) International standard landlines: Australia (excludes Australian External Territories including Norfolk Island), United Kingdom (excluding Overseas Territories and Crown dependencies), Canada (excluding Canada Northwest Territories), United States (excluding Alaska and Hawaii, and territories/commonwealths including America Samoa,Guam), Germany, Israel, Puerto Rico, Brazil, Mexico, India, China, Malaysia, Singapore and South Korea.

      2. (b) International standard mobiles: Australia (excludes Australian External Territories including Norfolk Island), United Kingdom (excluding Overseas Territories and Crown dependencies), Canada (excluding Canada Northwest Territories), United States (excluding Alaska and Hawaii, and territories/commonwealths including America Samoa, Guam), Germany, Israel, Puerto Rico, Brazil, Mexico, India, China, Malaysia, Singapore and South Korea.

      The following calls are excluded:

      1. calls made to premium-rate numbers (for example 0900, 018, call forwarding services) in the eligible destinations;
      2. calls to satellite phones, and
      3. calls made while roaming overseas.

  6. We will do our best to send you a text when your combo balances are getting low or are due to expire, but we won’t be liable to you if you do not receive this text.

Free Calling / Texting to Warehouse Mobiles

  1. An active Combo pack is required to use FREE Calling / Texting to Warehouse Mobile numbers.

  2. You will receive free NZ calling / texting to standard Warehouse Mobile mobiles. Our Fair Use Policy applies to Free Calling / Texting to Warehouse Mobile mobiles.

  3. Your account must be active for you to receive Free Calling / Texting to Warehouse Mobile.

  4. The minutes / texts available to you under the Free Calling / Texting to Warehouse Mobile Mobiles entitlement will not appear on your Warehouse Mobile Self Care portal on the Warehouse Mobile App. Nor will the minutes and texts appear in your usage history.

  5. The minutes/texts available to you under the Free Calling / Texting to Warehouse Mobile Mobiles entitlement do not include any Premium SMS short codes or any calls/texts made or received outside NZ.

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